How to order — ArgaMatt

We sell to businesses — mainly retailers and hotels, also designers, project buyers and importers — across Asia-Pacific, Europe and North America. Goods are sold FOB Jakarta (Tanjung Priok): you or your freight forwarder arrange ocean freight from Jakarta and customs clearance in your country, and we prepare the export documents your broker needs. Payment is made to our company account. Orders below a full container ship LCL (shared container) from about one cubic metre; we quote that routing per shipment.

ArgaMatt invoices you and arranges the shipment. For items containing wood, the V-Legal document is issued under our certified supplier’s SVLK while our own registration is completed.

Terms at a glance

Price basis	FOB Jakarta (Tanjung Priok)
Currency	USD
Minimum order	Full 20 ft or 40 ft containers; smaller orders ship LCL (shared container) from about one cubic metre
Payment	Bank transfer against a proforma invoice: 50% deposit to start production, balance before the container leaves Jakarta. Documents are couriered by air once the vessel has sailed
Lead time	Production about 3–4 weeks per shipment, plus ocean transit — about 1–2 weeks within Asia-Pacific, 4–6 weeks to Europe and North America
Container	20 ft or 40 ft full containers, or LCL (shared container) from about 1 m³; mixed loads across workshops, consolidation charged by volume
Markets served	Asia-Pacific, Europe, North America
Communication	Email or WhatsApp, in English; 08:00–17:00 Western Indonesia Time (UTC+7)

Step by step

Inquiry. Use the catalog to build a load plan, or email a list of pieces and quantities. We confirm availability, lead time and a proforma invoice within one business day.
Samples and production photos. Samples travel by air, so they are normally paid for in full with the courier cost; on a serious enquiry we will split that cost with you 50/50. Buyer visits to the production facility are welcome — tell us your dates.
Deposit and production. Production starts on receipt of the deposit against the proforma and takes about 3–4 weeks per shipment. Progress photos and the loading date are confirmed during production.
Inspection. Before stuffing we check the container shell for holes and have it treated against insects such as cockroaches and ants. Third-party inspection (SGS, QIMA, Intertek) or your own agent is welcome; book it for the week before loading.
Loading and documents. The container is loaded with photos and delivered to the port of Jakarta (Tanjung Priok). On receipt of the balance, the document set is released to your customs broker.

Export documents supplied

Commercial invoice with HS code and material per line
Packing list with carton dimensions, volume and gross weight
Bill of lading
Certificate of origin
V-Legal document (SVLK) for any item containing wood; pieces made entirely of rattan or other non-timber material fall outside SVLK (confirmed per item)
Fumigation certificate on request (to be confirmed); any wood packaging is ISPM-15 marked
Wood and rattan species by scientific name and origin — teak from Blora and Ngawi; rattan from Sumatra, Kalimantan, Sulawesi and Papua — for the buyer's Lacey Act declaration (United States) or EUDR due diligence (European Union), supplied with each proforma

The buyer is the importer of record. Import duties, taxes and clearance in the destination country are the buyer's responsibility; your freight forwarder or customs broker can quote these from the documents above.

Packing and loading

Goods ship fully assembled. Rattan and aluminium pieces are wrapped and stacked to the container profile, as shown below; small items ship in cartons. Where a piece is protected just as well by single-face corrugated board, we use that instead of a full carton, which keeps the cubic volume — and your freight cost — down. Volume is measured as length × width × height in centimetres divided by 1,000,000, giving cubic metres; consolidation and handling are charged on that volume. Any wood pallets or crates used are ISPM-15 heat-treated and marked, as required by most importing countries, including the US, Canada, UK, Australia and Japan. Goods from every workshop are brought together at our Cirebon workshop, where the container is stuffed.

Chairs being wrapped in kraft paper — Wrapping at the workshop

Wrapped chairs stacked ready for loading — Stacked for loading

Wrapped seating stacked in the warehouse — Ready for the container

Claims

Report transit damage with photos promptly after container devanning; we work with you and the carrier on the claim, and manufacturing defects are replaced or credited on the next shipment. Damage must be reported within one week of devanning.